Privacy Policy

1. Introduction

Reliora ("we", "us", "our") is a document organisation and information service based at 119 Mittraphap Road, Nai Mueang, Mueang, Nakhon Ratchasima 30000, Thailand. We are committed to handling personal information with care and transparency.

This policy explains what personal data we collect, why we collect it, and how we protect it. It applies to information collected through this website and through the delivery of our services.

If you have any questions about this policy, please contact us at [email protected].

2. What Personal Data We Collect

We collect only the information that is reasonably necessary to respond to enquiries and deliver our services. This may include:

• Name: provided when you contact us or book a service
• Email address: provided via the contact form or direct correspondence
• Phone number: if provided voluntarily
• Message content: the text of your enquiry
• Website usage data: through analytics cookies, if accepted

Legal basis: We process data on the basis of your consent (for marketing communications and analytics) and legitimate interest (for responding to enquiries and delivering services under agreement).

Retention: Contact enquiry data is held for up to 24 months. Service delivery records may be retained for up to 5 years for business record purposes. You may request deletion at any time.

3. How We Use Your Data

• Responding to enquiries and booking requests
• Delivering the service you have engaged us for
• Following up after a service engagement
• Sending information about our services, where consent has been given
• Improving website performance through anonymised analytics

We do not sell your personal data to third parties. We do not share it with any external parties except where required by law or where necessary for website analytics services (e.g. Google Analytics) and these only receive anonymised or aggregated data where possible.

4. How We Protect Your Data

• Website uses HTTPS encryption for all data in transit
• Access to personal data is restricted to staff who need it to deliver services
• Paper documents handled during service delivery are not copied or retained without consent
• In the event of a data breach affecting your information, we will notify you promptly

5. Cookies

Our website uses cookies to understand how it is used and to remember your preferences. Essential cookies are always active. Analytics, marketing, and preference cookies are optional and only set with your consent.

See our Cookie Policy for full details and to manage your preferences.

6. Your Rights

Under applicable Thai data protection law (PDPA — Personal Data Protection Act B.E. 2562) and as a matter of good practice, you have the following rights:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: ask us to delete your data where it is no longer necessary
• Portability: receive your data in a common format
• Object: object to processing based on legitimate interest
• Withdraw consent: at any time, where processing is based on consent

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their policies separately.

8. Children's Privacy

Our services are intended for people aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Details

Data Controller: Reliora

Address: 119 Mittraphap Road, Nai Mueang, Mueang, Nakhon Ratchasima 30000, Thailand

Privacy enquiries: [email protected]